Executive Operational Development Specialist

23 hours ago

Antipolo City, Calabarzon, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000
Job Overview

This key leadership role is pivotal to the success of our high-performing team. As the operational anchor, you will oversee client delivery and maintain exceptional service standards.

This strategic position combines hands-on execution with leadership, ensuring seamless operations and driving performance.

  • Client Success & Delivery Oversight
  • Manage the end-to-end client lifecycle from onboarding to ongoing relationship management.
  • Monitor KPIs, identify gaps, and implement corrective action to ensure consistently exceptional service.
  • Act as the voice of the client internally to ensure alignment between expectations and delivery outcomes.
  • Team Leadership & Coaching
  • Lead and mentor a remote team to drive performance and engagement.
  • Design onboarding programs for new hires to deliver top-tier client support from day one.
  • Shadow workflows and provide coaching, performance feedback, and accountability to raise the bar across the team.
  • Operational Systems & Optimization
  • Develop SOPs and workflows that scale operations efficiently.
  • Maintain dashboards and automation tools to drive visibility, accountability, and data-informed decisions.
  • Identify bottlenecks and implement solutions to increase speed, quality, and client satisfaction.
  • Escalation Management & Problem Solving
  • Act as the primary escalation point for client or operational issues.
  • Resolve challenges swiftly and professionally, anticipating risks and safeguarding client trust and operational integrity.

Required Skills & Qualifications

  • 4+ years of experience in EA, Operations Manager, or Chief of Staff roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Tech-fluency with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • Autonomous work style and fluent English communication skills.
  • Experience in async, remote team environments and comfort with change, ambiguity, and shifting priorities.

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