Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCareer Full time ₱100,000 - ₱120,000
Technical Support Specialist

We are seeking skilled professionals to provide technical assistance and support to various clients across industries. The ideal candidate will have a strong background in troubleshooting hardware, software, and network issues.

This role requires excellent communication skills, patience, and professionalism when guiding users through solutions. Previous call center experience is a plus, as is work-from-home experience.

Responsibilities:

  • Respond to technical inquiries via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Requirements

The ideal candidate for this position must possess the following qualities:

  • Be 18 years or older
  • Have a high school diploma or equivalent
  • Prior call center experience is a plus
  • Work from home experience is a plus
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer:

  • HMO coverage plus dependent

RANK & FILE: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

  • Dental coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

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