Call Center Agent

3 days ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time
Key Responsibilities
  • Receive and document customer service requests in a timely and professional manner
  • Contact and dispatch field technicians based on priority and availability
  • Enter service calls into the company's ERP system (BuildOps) accurately and efficiently
  • Verify job completion and compile detailed job reports for customers
  • Maintain open communication with the team through Slack regarding job statuses and issues
What We Offer
  • Competitive compensation package with regular salary appraisals
  • State-of-the-art technology and equipment
  • Monthly incentives for successful orders and attendance productivity
  • Full-time employment opportunities with career growth potential
  • Convenient location near Metro Cebu area
  • One-day application process
  • Service incentive leaves upon regularization
  • Attendance productivity incentives
  • Hazard pay within qualifying hours
  • Holiday and night differential premium pay rates
  • Job promotion opportunities
  • HMO/health insurance
  • Work-life balance
  • Free pre-hiring medical laboratories


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