Multilingual Customer Support Specialist
7 days ago
We are seeking a highly motivated and detail-oriented customer service representative to provide exceptional support in both English and Spanish. As a key member of our team, you will be responsible for handling inbound and outbound calls, translating and communicating clearly across languages, and assisting customers with billing, account updates, and general inquiries.
Key Responsibilities:- Handle inbound and outbound calls in English and Spanish.
- Translate and communicate clearly across both languages.
- Assist customers with billing, account updates, and general inquiries.
- Maintain accurate and detailed records of customer interactions.
- Escalate complex issues to the appropriate department.
- Follow established procedures and protocols for customer interactions.
- Meet daily and monthly performance goals.
The ideal candidate should possess excellent communication and interpersonal skills, strong attention to detail and organizational skills, and prior experience in a bilingual customer service role is preferred. Must be 18 years or older, high school diploma or GED required, and authorized to work in the country where the job is based.
BenefitsOur compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members, including medical and dental coverage, meal allowances, career growth and learning opportunities, performance and loyalty bonuses, employee shuttle services, and more.
Why Join Us?We value our employees and strive to create a positive and inclusive work environment that supports their growth and success. Our team members enjoy a range of benefits and perks, including flexible scheduling, professional development opportunities, and a supportive and collaborative culture.
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