Customer Support Specialist
7 days ago
We're on the lookout for a customer-focused support specialist to deliver exceptional service to our business clients. As the primary point of contact, you'll be responsible for ensuring a smooth and professional experience through timely and solution-driven support.
Key Responsibilities:
- Handle incoming support inquiries with professionalism, empathy, and efficiency.
- Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
- Collaborate with internal teams to ensure seamless service delivery.
- Maintain accurate records of client interactions and issue resolutions.
- Identify recurring problems and escalate them appropriately to internal stakeholders.
- Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Required Skills & Experience:
- 1–3 years of experience in customer support, account management, or operations (B2B preferred).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Comfortable working with CRM and ticketing systems.
- Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
- Detail-oriented and organized, with the ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
- Knowledge of Telco is a plus.
Work Arrangements:
- Remote position.
- Based in New York time zone.
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