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Senior Operational Strategist

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeOperational Full time ₱2,000,000 - ₱2,500,000
Director of Operations Job Overview:

Athena is seeking a highly skilled professional to oversee the Client Partnership Managers and ensure delivery of high-quality service across all client interactions.

This key leadership role will lead strategic initiatives within the operations department, focusing on enhancing service delivery, optimizing operational efficiency, and maintaining compliance with quality standards.

The Director of Operations will provide leadership and direction to the Client Partnership Managers, ensuring alignment with Athena's strategic objectives and service standards.

They will work with the Partnership Quality Director to oversee all aspects of quality and compliance within the operations department.

The ideal candidate will have a strong track record in strategic planning, team leadership, and performance management. They will have extensive experience in process optimization and implementing operational improvements.

The Director of Operations will play a crucial role in strategic decision-making processes, offering insights and analysis that drive business improvements.

They will be responsible for overseeing the management of client relationships, ensuring high levels of satisfaction and retention.

The successful candidate will have a minimum of 7-10 years of experience in a senior management role within a service-oriented industry.

The desired candidate should possess a Bachelor's degree in Business Administration or a related field, with a Master's degree or MBA being highly preferred.

Key Responsibilities:
  • Oversee Client Partnership Managers and ensure high-quality service delivery
  • Lead strategic initiatives within the operations department
  • Provide leadership and direction to Client Partnership Managers
  • Ensure alignment with strategic objectives and service standards
  • Work with the Partnership Quality Director to oversee quality and compliance
Requirements:

To excel in this role, the ideal candidate will possess:

  • Strong track record in strategic planning, team leadership, and performance management
  • Extensive experience in process optimization and implementing operational improvements
  • Ability to offer insights and analysis that drive business improvements
  • Minimum of 7-10 years of experience in a senior management role within a service-oriented industry
  • Bachelor's degree in Business Administration or a related field
  • Possession of a Master's degree or MBA is highly preferred