
Senior Operations Manager
4 days ago
Job Title: Senior Operations Manager
About This Role:The Senior Operations Manager is a critical leadership position responsible for overseeing the daily operations of a team to ensure successful delivery of project goals.
This role involves strategic planning, coaching, and mentoring team members, as well as monitoring performance metrics and ensuring compliance with client expectations and company standards.
Key Responsibilities:Supervise and guide a team of claims representatives to meet performance targets.
Monitor daily operations and ensure adherence to SLAs.
Conduct regular coaching, feedback sessions, and performance reviews.
Facilitate team meetings and resolve conflicts.
Collaborate with cross-functional teams to resolve issues and improve processes.
Prepare and present performance reports to management.
Drive team engagement and foster a positive work environment.
Ensure compliance with company policies and client requirements.
Ensure accurate documentation and reporting.
Education: At least 2 years college.
Experience: Minimum 1 year in a supervisory or team lead role, preferably in Property & Casualty insurance.
Skills:
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