Full-Time Customer Experience Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Remote Customer Service Role

MCI, a leading Business Process Outsourcing company, specializes in delivering tailored solutions to meet diverse client needs. We prioritize excellence and innovation, establishing ourselves as trusted industry partners.

We seek enthusiastic Remote Customer Service Representatives to support various customer service initiatives for renowned clients. In this role, you will assist customers with inquiries and provide exceptional service.

This is an excellent opportunity to contribute to high-impact projects with world-renowned brands. If you are a natural problem solver who excels at creating memorable customer experiences, we would love to hear from you. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office location.

You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, please complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Compensation & Benefits

Our compensation and benefits packages are designed to be competitive and grow with you over time. Starting compensation is based on experience, and we offer various benefits and incentives to support and reward our team members.

What you can expect from us includes:

  • Healthcare coverage options
  • Dental coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Social engagement and recognition programs
Equal Opportunity & Compliance

At MCI, we maintain a work environment free from discrimination, where employees are treated with dignity and respect. We consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our policy includes reasonable accommodation for qualified applicants or employees with disabilities, to the extent required by law.

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