Operations Excellence Specialist

18 hours ago

Bacoor, Calabarzon, Philippines beBeeOperations Full time $80,000 - $100,000
Operations Excellence Role

As an Operations Excellence Specialist, you will support the delivery of exceptional results within our Customer Success department. This role involves designing, implementing, and continuously improving operational tools, processes, and reports to ensure alignment, accountability, and ongoing improvement.

Key Responsibilities
  • Design and implement operational tools and processes that drive consistency and scalability across our Customer Success department.
  • Identify and address operational bottlenecks and inefficiencies within our Delivery team, collaborating with cross-functional stakeholders to develop standardized solutions.
  • Maintain and improve automations, trackers, and templates that serve as control points for core processes, ensuring accuracy and alignment with business objectives.
  • Collaborate with stakeholders across multiple departments to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that inform operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities to facilitate smooth adoption of new tools, workflows, and process standards across our Customer Success department.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Required Skills and Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, preferably in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
  • Experience in documentation, change management, and supporting the rollout of tools or processes is highly desirable.
Benefits and Perks
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment and well-being program.
  • A clear induction program and a mentoring buddy to help you succeed.
  • Private health insurance allowance.
  • Unlimited time off.
Additional Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: IT Services and IT Consulting.

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