Operational Excellence Specialist

Operations Excellence RoleAs an Operations Excellence Specialist, you will support the delivery of exceptional results within our Customer Success department. This role involves designing, implementing, and continuously improving operational tools, processes, and reports to ensure alignment, accountability, and ongoing improvement.Key ResponsibilitiesDesign...

Job OverviewThe Service Delivery Manager role is pivotal in ensuring the operational backbone of our IT services company is scalable and efficient. This individual will coordinate technical team activities, optimize automation systems, and guarantee exceptional service delivery.This position enables the technical team to focus on execution while allowing...

Operational Excellence ManagerWe are seeking an experienced Operational Excellence Manager to oversee and optimize our operational processes. The ideal candidate will have a strong background in inventory management, workflow optimization, and supply chain logistics.Key Responsibilities:Manage and optimize inventory levels to minimize discrepancies and...

Senior Operations Manager Role Overview">The Senior Operations Manager will have direct responsibility over the operations process, embracing design, planning, control, performance improvement, and strategy. They will serve our customers through the development and implementation of best-in-class methods and procedures.">This role requires someone with high...

Operations Manager Role OverviewJob DescriptionAs an Operations Manager, you will provide leadership and direction in a high-volume client service environment. Your primary responsibility is to ensure consistent quality customer experience for our members and providers who contact the Client Care Centre. You will coach, develop, and motivate Client Care...

Job OverviewAs a seasoned professional, you will play a pivotal role in monitoring and evaluating customer interactions. This entails assessing associate performance and providing actionable feedback to team leaders and managers.Key Responsibilities:Evaluate customer calls using established KPIs: communication, approach, resolution, and opportunities for...

Job DescriptionShopBack is a rapidly growing cashback platform that aims to reimagine how brands and consumers connect. As a key member of the operations team, you will play a vital role in executing commercial rates setup and other operational tasks with accuracy and reliability within set service level agreements (SLAs). Your responsibilities will include...

Job Overview\The Quality Assurance Specialist plays a vital role in ensuring that teammates maintain their quality of work and adhere to organizational standards.\This position involves analyzing, evaluating, and resolving back-end issues affecting team performance and tools.\Responsibilities include preparing regular reports on teammate performance,...

Job Title: Talent Acquisition SpecialistOverviewThis is an exciting opportunity to work as a high-impact contract position for a headhunter and culture protector. You will be the front line of our talent acquisition strategy, operating as a strategic partner who understands that each hire directly shapes the future of our organization.You will take full...

Payment Operations Specialist Role OverviewWe are seeking a meticulous and proactive Payment Operations Specialist to join our team. In this role, you will be responsible for ensuring seamless payment operations across various payment methods.You will work closely with internal teams, clients, and external payment partners to guarantee accuracy, efficiency,...