Operational Excellence Leader

1 week ago

Bacoor, Calabarzon, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000
Senior Operations Manager Role Overview">

The Senior Operations Manager will have direct responsibility over the operations process, embracing design, planning, control, performance improvement, and strategy. They will serve our customers through the development and implementation of best-in-class methods and procedures.

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This role requires someone with high integrity, professionalism, courage, and a resilient attitude. The ideal candidate should have strong organizational, analytical, and managerial skills, excellent verbal and written communication skills, and be a highly motivated self-starter.

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  • Establish a high standard for productivity, quality, customer service, and defined guidelines for day-to-day results.
  • Implement procedures, provide information to senior Leaders, and generate ideas to help increase productivity.
  • Directly oversee Teammates, Team Leaders, and the Operations Management team, ensuring positive morale for effective daily operations.
  • Make suggestions for systems and process improvements using knowledge of daily ground operations.
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As a Senior Operations Manager, you will own a wide spectrum of responsibilities, requiring multitasking with ease and proficiency. You will develop company systems for customer interaction and control its implementation process.

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Key Responsibilities:

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  • Manage and improve campaign performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
  • Ensure that staff performance reviews are consistently conducted, assess teammates' needs, articulate cost/benefit analysis, and other operational strategy assessments.
  • Maintain an open line of communication between teammates and senior management.
  • Oversee all aspects of operations, including monitoring staffing, temporary coverage, and training, delivering excellent client service, and resolving problems that may arise.
  • Develop individual and team goals and implement plans to carry out objectives.
  • Guide Operations Managers to meet all team and individual goals.
  • Summarize, collect, and analyze trends and data for regular performance reports.
  • Prepare an annual budget, estimating necessities, correcting overspending, analyzing cost variances, and scheduling expenses.
  • Oversee systems maintenance and upgrade implementations or call for repairs and trouble-shooting as needed.
  • Maintain consistent professional improvement through company-provided workshops, tracking trends, and actively participating in team projects.
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Requirements:

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  • At least 5 years of operations management experience.
  • Held a leadership position in a customer service role.
  • Strong organizational, analytical, and managerial skills.
  • Excellent verbal and written communication skills.
  • A highly motivated self-starter.
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Preferred Qualifications:

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  • Handled at least 600 FTEs with an excellent track record of meeting targets.
  • Strong computer skills, especially in using Microsoft and Google applications.
  • Ability to work efficiently in a fast-paced environment.
  • Ability to build productive business relationships with clients.
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TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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