Customer Experience Specialist

3 days ago

Marikina City, National Capital Region, Philippines beBeeservice Full time ₱950,000 - ₱1,090,000

Job Title:

">Customer Service Representative">,

This is an exciting opportunity to work as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to internal and external clients.

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About the Role:

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This position will be responsible for supporting Level 2 (and Level I, and any other level, if needed) and out of scope requests attending internal and external clients and securing optimal services are provided.

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Key Responsibilities:

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  1. ">
  2. Provide basic level support to all services or processes.">
  3. Ensure completeness, accuracy and timeliness of transactions processed.">
  4. Performance against defined Key Performance Indicators (Productivity, Effectiveness, Efficiency and Business Output, etc.)">
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Operational SLA Compliance, Reporting and Metrics:

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Comply with the operational SLAs agreed with the customer to achieve process, team and individual performance.

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Customer Satisfaction and Net Promoter Score:

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Comply with the goal agreed within the SS to achieve, the process, team and individual performance on customer satisfaction and net promoter score.

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Project Support and AD-hoc Duties:

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Provide support for out-of-scope services - Project manage and develop solutions and recommendations for out of services like new projects assigned, new processes transitioned that require BSD service, non-recurrent customers' requests, specific data uploads, requested by a third party, and others that may arise and not limited to the examples mentioned here.

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Knowledge/Qualifications:

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  • ">
  • Good relationship building skill set, both internal and with internal customers">
  • Experience with ERPs and CRMs or related tools">
  • Strong presentation abilities and impact while addressing the customers with service information, reports, and other relevant data">
  • Technologically savvy">
  • Good analytical thinking">
  • Customer Service techniques and protocols">
  • Yellow belt certification desired">
">

Language Requirements:

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Full command of English language (written and spoken)

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Applicant Types Accepted:

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Local Applicants Only

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