
Tech-Savvy Desktop Support Expert Wanted
21 hours ago
We are seeking an experienced Desktop Support Specialist to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting issues, and maintaining desktop systems.
Key Responsibilities:- Technical Support:
- Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
- Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
- Resolve issues related to email, internet connectivity, and other desktop applications.
- System Configuration and Maintenance:
- Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
- Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
- Monitor system performance and implement solutions to optimize functionality.
- User Assistance and Training:
- Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
- Provide training and support to users on new software, hardware, and IT policies.
- Create and maintain user documentation and FAQs to assist with common issues.
- Incident Management:
- Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to higher-level support teams or vendors as necessary.
- Maintain detailed records of issues, resolutions, and user interactions.
- Security and Compliance:
- Ensure all desktop systems comply with company security policies and standards.
- Implement and enforce data security measures, including antivirus software and firewalls.
- Assist in the management of user accounts, permissions, and access controls.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Proven experience in a desktop support or technical support role, preferably in a remote capacity.
- Familiarity with remote desktop tools and support software (e.g., TeamViewer, Remote Desktop Connection).
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