Tech Support Specialist

6 hours ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱47,641 - ₱49,359
Job Overview

The Tech Support Expert plays a pivotal role in ensuring timely resolution of technical support and customer service requests, while maintaining industry-leading customer satisfaction scores. This position requires assisting in the identification and escalation of recurring system issues, working on various initiatives and projects as assigned.

Main Responsibilities
  • Provide exceptional technical support via email, phone, and chat, achieving target customer satisfaction on assigned tickets.
  • Utilize excellent communication and interpersonal skills to resolve customer and system issues promptly.
  • Document all customer issues and support calls in the ticket system, including problem resolution and time to fix.
  • Identify recurring customer issues, collaborate with the Tech Support Team to determine permanent resolutions, and solve tickets in the queue.
  • Maintain and participate in an on-call schedule, including weekends and after-hours.
  • Complete assigned training and technical training related to job requirements.
  • Assist with dispatch duties as assigned.
Key Skills and Qualifications
  • Proficient with Active Directory Fundamentals On-Prem and Azure O365.
  • Working knowledge of Group Policy, RDS/RDP, Citrix fundamentals, Windows desktop and server operating systems, and Cloud hosting principles.
  • Knowledge of local printer configurations in Remote VMs and Local on-prem machines.
  • Minimum 2 years of working experience in technical support.
  • Experience supporting MS Office products, preferably QuickBooks.
  • Recent working experience with Active Directory.
  • MS certifications are a bonus but not required.
Education and Background
  • High school diploma or equivalent required.
  • 1 year related IT work experience and/or training; or equivalent combination of education and experience preferred.

  • Tech Automation Specialist

    13 hours ago

    Batangas, Calabarzon, Philippines beBeeAutomation Full time ₱500,000 - ₱800,000

    Job Description:We are seeking an innovative professional to join our sales team as a Tech Automation Specialist. This is a dynamic role that requires exceptional technical skills and excellent communication abilities.In this position, you will be responsible for overseeing our tech stack, including integrating systems such as CRM, Zapier, Once Hub, and...

  • Tech Support Professional

    13 hours ago

    Batangas, Calabarzon, Philippines beBeesupport Full time ₱15,000 - ₱30,000

    Job DescriptionWe are seeking a highly skilled Tech Support Representative to join our team. As a Tech Support Representative, you will be responsible for providing top-notch customer support via phone and email.You will work closely with customers to understand their issues, follow troubleshooting guides, and resolve problems in a timely and professional...

  • Remote Legal Tech Support Specialist

    9 hours ago

    Batangas, Calabarzon, Philippines beBeeSupport Full time ₱200,000 - ₱300,000

    Customer Support RoleWork as a fully remote customer support specialist, providing top-notch support to law firm clients during off-hours. Collaborate with a lean team of legal-tech experts to create a human-centered support experience.Key Responsibilities:Respond to inbound tickets and live chat inquiries from clients.Troubleshoot basic issues or user...

  • Tech Operations Specialist

    10 hours ago

    Batangas, Calabarzon, Philippines beBeeInfrastructure Full time $800,000 - $1,000,000

    Job Title: Tech Infrastructure ManagerThe Tech Infrastructure Manager is responsible for overseeing the company's technical infrastructure and ensuring seamless operations.This role involves managing multiple platforms, automating tasks, and streamlining workflows to boost productivity and efficiency.About the Job:We are seeking an experienced Tech...

  • Tech Support Expert

    9 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time $40,000 - $50,000

    Technical Support Role OverviewWe are seeking a highly skilled and customer-focused Technical Support Representative to join our team.This role involves providing first-level technical support via phone, chat, or email to assist customers with troubleshooting and resolving technical issues.To be considered for this position, applicants must complete a full...

  • Tech Support Expert

    13 hours ago

    Batangas, Calabarzon, Philippines beBeesupport Full time ₱600,000 - ₱800,000

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.

  • Tech Sales Content Specialist

    6 hours ago

    Batangas, Calabarzon, Philippines beBeeCopywriter Full time $40,000 - $60,000

    Are you a wordsmith looking to make a meaningful impact in the world of tech sales?We are seeking an exceptional Outbound SDR Copywriting Specialist to join our team and help us create personalized, compelling cold emails that drive results.This is a unique opportunity for a skilled writer to leverage their creativity and attention to detail to craft...

  • Support Infrastructure Specialist

    7 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱450,000 - ₱700,000

    Job TitleSleek is seeking a Support Specialist to ensure the security, stability and efficiency of the company's IT infrastructure. The ideal candidate will have a minimum of 2 years of experience in technical support.Key Responsibilities:Manage systems, networks and user access to maintain seamless business operations.Provide timely technical support to...

  • Support Specialist

    13 hours ago

    Batangas, Calabarzon, Philippines beBeeSupport Full time ₱600,000 - ₱850,000

    Job Title: Support Specialist for Electrical Services BusinessWe are seeking a highly organized, proactive, and tech-savvy professional to support our fast-growing electrical services business. This role is ideal for someone with excellent communication skills and experience in customer service, scheduling, administration, and light marketing tasks.Key...

  • Technical Support Specialist

    6 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time $7,200 - $7,800

    Job Title: Technical Support SpecialistThis role involves delivering exceptional technical service to clients via calls, chats, and emails.Key Responsibilities:Provide technical support via calls, chats, and emailsResolve complex technical issuesCollect data to ensure the necessary technical information is gathered to resolve intricate ticketsElevate...