Restaurant Technology Solutions Specialist
4 days ago
About the Role
We are looking for a skilled Senior Technical Support Representative to join our team at Innovative Information Technology Solutions, Inc. The successful candidate will have a strong background in technical support, with a minimum of 5 years of experience, including at least 2 years in a supervisory role.
Responsibilities
- Provide technical support to our restaurant partners via various channels.
- Collaborate with internal teams to resolve customer issues.
- Develop and update technical support documentation and knowledge base articles.
- Conduct training sessions for customers and internal teams on product functionality and best practices.
Requirements
- Experience: Minimum 5 years of technical support experience, with at least 2 years in a supervisory role.
- Technical Proficiency: Strong troubleshooting skills with experience in restaurant POS systems, networking concepts, and AI-driven applications.
- Communication & Customer Focus: Exceptional verbal and written communication skills with a customer-centric approach.
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