Restaurant Onboarding Coordinator

5 days ago


Manila, National Capital Region, Philippines Innovative Information Technology Solutions, Inc. Full time

About the Role:

The Senior Customer Support Representative will be responsible for managing the end-to-end process of menu input and validation. This involves working closely with restaurant partners to ensure accurate and structured menu data, which is critical to the success of our AI-driven system.

Responsibilities:
  1. Process and input new restaurant menus into our AI-driven system.
  2. Validate and cross-check menu details such as pricing, descriptions, and modifiers.
  3. Communicate directly with restaurant partners to clarify menu details, resolve discrepancies, and provide onboarding support.
  4. Track onboarding progress and maintain accurate documentation of updates, issues, and resolutions.
Requirements:
  • Minimum of 5 years in a Senior Customer Support role or 3 years in a Supervisor role within a customer-facing environment.
  • Experience with restaurant POS systems, menu management platforms, or similar technologies preferred.
  • Proficiency in Microsoft Office Suite, database systems, and support ticketing tools.
  • Strong focus on accuracy, ensuring high-quality menu data for AI optimization.


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