Technical Assistance Expert

5 days ago


Cebu City, Central Visayas, Philippines Archangeltech Full time

We are seeking a Technical Assistance Expert to join our IT team at Archangel Technologies, Inc. As a key member of our technical support team, you will be responsible for analyzing software-related issues and developing effective solutions to ensure the seamless operation of our systems.

Your Key Responsibilities Will Include:

  • Assessing software problems and proposing viable solutions
  • Ensuring the completeness of applications/solutions and facilitating UAT
  • Implementing software fixes, testing, and providing solutions before deployment
  • Creating user-friendly documentation and providing work instructions, support, and training
  • Maintaining user trust and confidentiality
  • Collecting customer feedback for continuous process improvement
  • Developing and maintaining comprehensive support documentation
  • Recording software support activities meticulously and on time
  • Collaborating with supervisors and colleagues to identify areas for improvement

About Our Values:

At Archangel Technologies, Inc., we prioritize integrity, innovation, and collaboration in everything we do. Our expert teams deliver tailored solutions that meet the unique needs of each client, driving business success and customer satisfaction.

Our Employees Benefit from:

  • A comprehensive Health Benefit package for themselves and their qualified dependents
  • Domestic/International business travel opportunities with all expenses covered by the company
  • A collaborative and dynamic work environment that promotes communication, teamwork, and innovation
  • Opportunities for professional growth and skill development


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