Technical Documentation and Training Expert
5 days ago
We are seeking a highly motivated and experienced IT professional to join our team as a Technical Documentation and Training Expert.
In this role, you will be responsible for developing comprehensive training programs and creating detailed technical documentation to support our help desk operations.
- About the Role:
- Main Responsibilities:
- Develop interactive training sessions, guides, and video tutorials to enhance learning and retention.
- Collaborate with subject matter experts to create comprehensive technical documentation.
- Analyze operational data to identify areas for improvement.
Requirements:
- Prior experience in technical documentation and training development.
- Strong analytical skills to interpret complex data sets.
- Excellent communication and interpersonal skills.
- Familiarity with IT helpdesk operations and ITSM frameworks.
-
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