Technical Support Expert
7 days ago
Karbon is a global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication.
Our customers are based in 34 countries, and our team is distributed globally, with people located in the US, Australia, New Zealand, Canada, the UK, and the Philippines. We're well-funded, ranked #1 on G2, and have a fantastic team culture built on our values.
About This Role- As a Customer Support Representative, you'll provide video and technical chat support to customers, training them on the Karbon platform to drive client satisfaction.
- You'll ensure considerable value is realized by the customer on the platform within the first 90 days after sale.
- Drive growth in existing customers after 90 days of the sale by promoting awareness and adoption of the product.
- Increase participation in free service offerings such as the Getting Started & Onboarding webinar series.
- Acquire and maintain a working knowledge of the value proposition of the platform and the existing and future needs of the customer.
- Assist in completing customer-facing activities, including updating client data, support resources, and support videos.
- Solve customers' problems by building partnerships, driving product/feature adoption, and ensuring customers actualize the value proposition from their investment.
- 1-2 years of customer service experience.
- Prior experience with chat/support software, such as Intercom or Zendesk.
- Problem-solving skills and ability to find solutions calmly and efficiently.
- BA/BS preferred and industry experience in B2B SaaS businesses, accounting professional services, training, or education.
-
Technical Engineering Expert
2 hours ago
Cebu City, Central Visayas, Philippines Aboitiz Power Full timeAboitiz Power is seeking a Technical Engineering Expert to join our team. As a Technical Engineering Expert, you will be responsible for designing, developing, and implementing technical solutions for IPS projects.You will work closely with other engineers and project teams to ensure that projects meet technical specifications and regulatory requirements....
-
Technical Support Expert
16 hours ago
Cebu City, Central Visayas, Philippines Toyota Mandaue South Full timeToyota Mandaue South is looking for an experienced IT Staff member who can provide top-notch technical support and manage our IT systems effectively.Key Responsibilities:Deliver exceptional technical support services to employeesDeploy and upgrade software and hardware as requiredMaintain the security and integrity of our company data through regular backups...
-
Technical Support Specialist
16 hours ago
Cebu City, Central Visayas, Philippines CallTek Full timeAt CallTek, we are seeking a Technical Support Engineer Tier II to be part of our dynamic support team. As a Tier II engineer, you will handle complex technical issues and provide expert guidance to our customers, ensuring they receive high-quality support.Key ResponsibilitiesAddress escalated technical issues from Tier I support, providing in-depth...
-
Technical Assistance Expert
3 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full timeWe are seeking a seasoned IT Support Specialist to join our team at Staff4Me. As an IT Support Specialist, you will be responsible for providing expert technical assistance and support to our end-users.Key Responsibilities:Provide timely and effective responses to user inquiries and issues via phone, email, or in-person.Troubleshoot hardware, software, and...
-
Technical Documentation and Training Expert
6 days ago
Cebu City, Central Visayas, Philippines Drake International Philippines Full timeWe are seeking a highly motivated and experienced IT professional to join our team as a Technical Documentation and Training Expert.In this role, you will be responsible for developing comprehensive training programs and creating detailed technical documentation to support our help desk operations.About the Role:Main Responsibilities:Develop interactive...
-
Technical Support Specialist
5 days ago
Cebu City, Central Visayas, Philippines UnitedHealth Group Full timeAt Optum, we're dedicated to delivering exceptional care and technology solutions to millions of people worldwide. As a Technical Support Analyst, you'll play a vital role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to thrive.Key Responsibilities:Provide top-notch technical support to our...
-
Technical Assistance Expert
6 days ago
Cebu City, Central Visayas, Philippines Archangeltech Full timeWe are seeking a Technical Assistance Expert to join our IT team at Archangel Technologies, Inc. As a key member of our technical support team, you will be responsible for analyzing software-related issues and developing effective solutions to ensure the seamless operation of our systems.Your Key Responsibilities Will Include:Assessing software problems and...
-
Technical Expert Tier II
3 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeWe are looking for a Technical Support Engineer Tier II to join our team at CallTek. As a key member of our support team, you will be responsible for providing expert technical guidance to customers, resolving complex issues, and collaborating with engineering teams.Key ResponsibilitiesTroubleshoot and resolve technical issues escalated from Tier I...
-
Technical Deployment Expert
6 days ago
Cebu City, Central Visayas, Philippines Azeus Systems Limited Full time**About the Role**Azeus Systems Limited is seeking a Technical Deployment Expert to join our team. The successful candidate will be responsible for deploying, maintaining, and supporting our software and services on cloud infrastructure.Key Responsibilities:Deploy and Maintain Software: Deploy, maintain, and support Azeus software and services on cloud...
-
Technical Expert and Support Leader
6 days ago
Cebu City, Central Visayas, Philippines Envision MSP Full timeAbout the Role:This is a challenging and rewarding role that requires a strong understanding of Windows and macOS operating systems, Microsoft Office, Office 365, VMWare, Backup and Recovery solutions, and networking concepts. You will be responsible for troubleshooting and resolving high-level technical issues, minimizing disruption to business...
-
IT Infrastructure Support Expert
2 hours ago
Cebu City, Central Visayas, Philippines Tier1usa Full timeJob DescriptionTier1usa is seeking an experienced IT Infrastructure Support Expert to join our team. The selected candidate will be responsible for providing technical support and assistance to employees, as well as maintaining the company's digital systems and infrastructure.The ideal candidate will have a strong background in IT infrastructure management,...
-
IT Support Expert
7 days ago
Cebu City, Central Visayas, Philippines Ascendion Full timeWe are seeking a highly motivated and customer-centric IT Support Expert - Customer Focus to join our Ascendion team. In this role, you will be responsible for providing outstanding support to our customers, addressing their technical concerns, and resolving their queries in a timely and professional manner.As a key member of our support team, you will be...
-
Technical Support Expert
5 days ago
Angeles City, Central Luzon, Philippines MCI Full timeAbout the PositionWe are looking for a highly motivated Technical Support Expert to join our team. As a key member of our support staff, you will be responsible for providing technical assistance to our customers through various channels.The ideal candidate will possess strong technical skills, with the ability to diagnose and resolve complex technical...
-
Technical Serviceability Expert
2 hours ago
Cebu City, Central Visayas, Philippines Lexmark Full timeAbout the JobThis is an exciting opportunity for a talented individual to join Lexmark's team as a Serviceability Engineer. In this role, you will play a critical part in ensuring the successful delivery of our products by leading the implementation of NPI and sustaining serviceability requirements.Your Key Tasks:Lead the creation and management of service...
-
Technical Support Specialist Japan
16 hours ago
Cebu City, Central Visayas, Philippines Fujitsu Philippines Global Delivery Center Full timeFujitsu Philippines Global Delivery Center is a renowned IT service provider in the country, with 80 years of rich history behind us. We are a subsidiary of Fujitsu Phils, Inc., one of the leading ICT companies in the Philippines. With over 27 years of operation, we have grown to become a globally competent center, supporting services in four languages:...
-
Salesforce Technical Expert
7 days ago
Cebu City, Central Visayas, Philippines Avature Full timeIBM Consulting is rooted in long-term relationships and close collaboration with clients worldwide.You'll work with industry experts to deliver deep technical and industry expertise to public and private sector clients around the world.In this role, you'll develop solutions that reduce costs and improve profit and shareholder value, working closely with...
-
Technical Communication Expert
6 days ago
Cebu City, Central Visayas, Philippines MedSpecialized, Inc. Full timeJob ResponsibilitiesDeveloping Documentation: The ideal candidate will be responsible for creating and maintaining accurate, clear, and concise documentation for software applications.Collaboration and Content Development: The selected candidate will work closely with software developers and subject matter experts to create user guides, release notes, and...
-
IT Support Specialist
7 days ago
Cebu City, Central Visayas, Philippines St Trinity Property Group Full timeAbout the RoleThe Technical Help Desk Expert is responsible for providing comprehensive technical support to the organization's IT landscape. This role involves troubleshooting and resolving issues related to software applications, system performance, and security updates.
-
Technical Support Associate
6 days ago
Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full timeTalent Outsourcing Channel Solutions is hiring a Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for handling customer inquiries and providing technical support to customers via phone, email, or chat.Key ResponsibilitiesAnswering customer inquiries regarding products and servicesProviding technical...
-
Technical Support Role
1 hour ago
Cebu City, Central Visayas, Philippines Eteam Private Workforce Corporation Full time**About Us:**Eteam Private Workforce Corporation is a leading provider of workforce solutions.Job Summary:We are seeking highly motivated and skilled individuals to join our team as Technical Support Representatives. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our...