Technical Assistance Expert

7 days ago


Cebu City, Central Visayas, Philippines SVCPH Inc. Full time

About SVCPH Inc.

At SVCPH Inc., we're passionate about providing world-class service to our clients while creating an empowering work environment for our employees. Our commitment to innovation, quality, and mutual respect drives us to push boundaries and exceed expectations.

We believe that every employee has the potential to grow and succeed within our organization. That's why we offer ongoing training, mentorship, and opportunities for advancement.

About the Job

We're seeking an ambitious and results-driven individual to join our team as a technical support specialist. This role involves leveraging your analytical skills to resolve complex technical issues, communicate effectively with customers, and contribute to the growth and success of our organization.

To excel in this position, you'll need to be proactive, adaptable, and committed to continuous learning. Your strong problem-solving skills, coupled with excellent communication abilities, will enable you to deliver exceptional results and make a lasting impact.

Key Responsibilities:

  1. Investigate and resolve technical issues promptly.
  2. Develop and maintain relationships with customers.
  3. Meet performance targets and objectives.

Requirements:

  • Minimum 1-2 years of technical support experience.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Native-level English proficiency with minimal accent.
  • Ability to work under pressure and meet deadlines.

Benefits:

  1. Group life insurance coverage.
  2. Bi-weekly massage sessions.
  3. Employee referral program with incentives.
  4. Continuous skill development and growth opportunities.
  5. Inclusive and collaborative work environment.
  6. Bimonthly team-building activities.
  7. Well-equipped office facilities.


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