Enterprise Technical Support Specialist

1 day ago

Bacoor, Calabarzon, Philippines beBeeCloud Full time $60,000 - $100,000
Technical Support Engineer Job Opportunity

Are you passionate about delivering world-class technical support to high-profile enterprise clients? Do you have a solid foundation in AWS services and infrastructure? We are seeking a talented Technical Support Engineer to join our growing team.

The ideal candidate will provide expert-level support for our cloud-based platform, primarily hosted on AWS / Azure. You will manage and support large-scale deployments of our services across enterprise environments, collaborate with the consulting team to ensure a seamless handover from implementation to support, analyze troubleshoot and resolve product issues efficiently, respond to tickets within defined SLAs, review and validate HTML/XML templates based on client needs, meet with clients to resolve technical issues and propose interim solutions when needed, support and optimize internal IT systems and AWS environments, participate in weekly meetings with R&D to evaluate product updates and bug fixes, conduct regression and functionality testing on new software builds, stay up to date and certified on relevant AWS services, contribute to internal documentation and our technical knowledge base, review application logs, CloudWatch metrics, and debug error messages to identify root causes, recommend and implement infrastructure improvements using AWS best practices, work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines, perform other support-related tasks as assigned by the Head of Support.

We are looking for someone who has previous experience in technical or software support, preferably in a SaaS or cloud-based environment, proficiency in AWS services, CLI, and management tools (AWS certifications a plus), strong troubleshooting skills in web environments (HTML, XML, browser dev tools), complete fluency in English, a high sense of ownership and urgency in managing client issues, excellent communication, documentation, and organizational skills, familiarity with software QA, testing methodologies, and version control tool.

  • Expert-level support for cloud-based platform
  • Large-scale deployments of services across enterprise environments
  • Collaboration with consulting team for seamless handover
  • Analyzing, troubleshooting, and resolving product issues efficiently
  • Reviewing and validating HTML/XML templates
  • Meeting with clients to resolve technical issues
  • Supporting and optimizing internal IT systems and AWS environments

This is an exciting opportunity for a talented individual to join our growing team and make a significant impact in delivering world-class technical support to high-profile enterprise clients.

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