
IT Technical Specialist
1 day ago
We are seeking a highly skilled IT Support Specialist to join our team.
This role will primarily focus on providing first-level technical support to our global workforce during the night shift hours.
This is an exceptional opportunity for individuals who possess strong technical skills and excellent customer service abilities.
- Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
- Act as the first point of contact for employees seeking technical assistance via ticketing system, email, & chat.
The ideal candidate will have:
Requirements:- 1-2+ years of experience in an IT helpdesk or technical support role.
- Basic troubleshooting experience with macOS and Windows operating systems.
- Familiarity with common enterprise IT tools and platforms (e.g., Okta, Google Workspace).
- Experience using remote support tools.
- Excellent customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
If you have the passion for delivering high-quality technical support, we encourage you to apply for this exciting opportunity.
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