Strategic Workforce Optimization Lead

1 day ago

Mabalacat, Central Luzon, Philippines beBeeSupplyChain Full time $60,000 - $80,000

Overview

The Strategic Workforce Optimization Lead is responsible for spearheading the workforce optimization team, ensuring the right number of resources are allocated at the right time to meet operational demands. This role requires a strategic planner and people leader who can balance hands-on workforce management expertise with coaching, development, and performance management of team members.

Key Responsibilities

  • Workforce Planning
  • Lead tracking and support of work allocation, auditing, and administration of supply and physical capacity across complex operations.
  • Monitor capacity utilization, identify gaps, and recommend adjustments to meet Service Level Agreements (SLAs).
  • Partner with Operations to understand staffing requirements and ensure optimal full-time equivalent (FTE) coverage.
  • Track and record program allocation across footprint, ensuring end-to-end system coordination.
  • Provide timely responses to supply inquiries and proactively create opportunities for capacity creation.

Tactical Execution

  • Develop short-term and long-term supply planning strategies aligned with business growth and operational efficiency.
  • Analyze trends in absenteeism and create mitigation strategies.
  • Maintain processes to promote responsible utilization of our footprint.
  • Lead the implementation of data-driven strategies balancing priorities and timelines of multiple business units.
  • Build and maintain tools to enable allocation of projected demand, supply, and other factors influencing utilization of capacity and physical footprint.

Leadership and Development

  • Lead, coach, and develop team members to deliver accurate and timely workforce plans.
  • Set performance goals, provide feedback, and conduct reviews.
  • Build a collaborative and high-performance team culture.

Stakeholder Engagement and Reporting

  • Coordinate with clients to plan potential new buildouts.
  • Act as primary contact for capacity and resource allocation discussions with account/program leaders.
  • Prepare and present workforce planning reports and recommendations to senior leadership.
  • Proactively escalate risks to capacity plans and propose corrective actions.

Qualifications

  • Bachelor's degree in Operations Management, Business Administration, or related field (Master's Degree preferred).
  • 8+ years of experience in operations, preferably in technology industry.
  • 5+ years of people management experience, including managing leaders, and strong desire to develop team members.
  • Adaptable and energized by fast-paced environment.

We foster an inclusive workplace that celebrates diverse backgrounds, experiences, and perspectives. We encourage individuals from all walks of life to apply.

Skill Requirements
  • Workforce Planning
  • Tactical Execution
  • Leadership and Development
  • Stakeholder Engagement and Reporting

Job Function

  • Analyst, Strategy/Planning, and Management

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