Logistics Coordinator

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerService Full time $60,000 - $100,000

Job Summary

We are seeking a highly organized and detail-oriented account sales support professional to coordinate all shipments and proactively communicate with scheduling, load management, and carrier sales teams.

  • Act as the main operational point of contact for customers throughout the lifecycle of a load.
  • Develop a thorough understanding of all operational processes and requirements for your customers and update SOPs on a regular basis.
  • Proactively communicate with customers on the status of their shipments and address any issues that arise.
  • Work cross-functionally with other departments to ensure loads meet OTP and OTD targets.
  • Handle quote and book tasks as required by assigned customers.
  • Assist with scheduling and rescheduling appointments as needed.
  • Perform scorecard audits to ensure both external and internal metrics are aligned.
  • Provide customer feedback to our engineering team to continuously improve our core technology.
  • Process accessorials in a timely manner.
  • Assist with resolving RPM/FSC discrepancies for billing.

Requirements

  • Excellent written and verbal communication skills (internal and customer-facing).
  • At least 9 months of work experience at a logistics brokerage with shippers.
  • Experience with scheduling tasks is a plus, but not required.
  • Experience with Quote & Book tasks is a plus, but not required.
  • Strong attention to detail and proactive approach.
  • Analytical skills and solution-oriented mindset.
  • Ability to quickly assess and resolve issues.
  • Multitasking and prioritization skills.
  • High level of autonomy.
  • Curious mindset.

About This Role

This role requires excellent organizational and time management skills to coordinate multiple shipments and tasks. The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Benefits

This role offers opportunities for growth and development, as well as a dynamic and fast-paced work environment. We offer competitive compensation and benefits packages to attract and retain top talent.

What You'll Do

You will be responsible for providing exceptional support to our customers, coordinating shipments, and communicating with various teams to ensure successful load execution.

  • Coordinate shipments and communicate with customers on the status of their loads.
  • Work cross-functionally with other departments to ensure loads meet OTP and OTD targets.
  • Handle quote and book tasks as required by assigned customers.
  • Assist with scheduling and rescheduling appointments as needed.
  • Process accessorials in a timely manner.
  • Assist with resolving RPM/FSC discrepancies for billing.

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