Technical Support Specialist
2 weeks ago
About the Role:
The System Maintenance Engineer will be responsible for providing exceptional technical support to our customers. This includes troubleshooting base operating system issues, learning new technologies, and resolving customer complaints.
Responsibilities:
1. Excellent communication skills are essential for this role, as you will be interacting with customers via phone and email.
2. Ability to empathize, pacify, and handle irate customers with exceptional communication skills.
3. Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies.
4. Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, and security apps over remote support.
5. Answer incoming calls and respond to customer emails in a timely manner.
6. Manage and resolve customer complaints in a professional and courteous manner.
7. Identify and escalate issues to supervisors as needed.
8. Provide product and service information to customers.
9. Research required information using available resources and offer solutions to customers.
10. Research, identify, and resolve customer complaints using applicable software.
Requirements:
1. Excellent communication and interpersonal skills.
2. Ability to work in a fast-paced environment and prioritize tasks effectively.
3. Strong technical knowledge in troubleshooting base operating system issues and willingness to learn new technologies.
4. Ability to work independently and as part of a team.
What We Offer:
1. Competitive salary and benefits package.
2. Opportunities for career growth and professional development.
3. Collaborative and dynamic work environment.
4. Recognition and rewards for excellent performance.
5. Comprehensive training and support.
How to Apply:
Kindly send your full name, name of the job you are applying for, and your active email address to us. You can also send a message to our Facebook page.
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