Global Client Relationship Executive

2 days ago

General Santos, Soccsksargen, Philippines beBeeServiceDelivery Full time ₱600,000 - ₱800,000
Job Title: Service Delivery Manager

We are seeking a highly skilled Service Delivery Manager to join our team. This is a remote role with regional ownership and visibility in a global program.

The ideal candidate will have strong experience in IT services and customer relationship management, with a proven track record of success in a similar client-facing role.

Key Responsibilities:
  • Customer Advocacy: Serve as the primary customer-facing representative for your region, building trusted relationships and ensuring ongoing satisfaction.
  • Issue Resolution: Field customer inquiries, troubleshoot issues, and coordinate with internal teams to ensure timely resolution.
  • Service Monitoring: Monitor and track the progress of workflows (joiner, leaver, refresh, advanced exchange) to ensure requests are fulfilled correctly and on time.
  • Performance Metrics: Track SLAs/KPIs and identify any service gaps that need to be addressed.
Required Qualifications:
  • Experience: At least 3 years of experience as a Service Delivery Manager, Customer Success Manager, or a similar client-facing role in IT services or enterprise technology.
  • Language Skills: Well-spoken and well-written English is required.
  • Technical Acumen: Strong background in customer relationship management and issue resolution, with a familiarity with ServiceNow or other IT service management platforms.
  • Collaboration: Proven ability to coordinate across distributed teams and global stakeholders.
Benefits:
  • Impact: A fully remote role with regional ownership and visibility in a global program.
  • Environment: A collaborative, customer-centric work environment.

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