Leading Technical Support Team

2 weeks ago

Porac, Philippines beBeeSupervisor Full time $100,000 - $120,000

As a Support Supervisor, you will be responsible for leading a team of technical support engineers in providing high-quality support to customers worldwide.

The role is ideal for individuals with strong leadership and communication skills, who are passionate about empowering their teams to deliver exceptional results. Your key responsibilities will include:

  • Team Leadership: Lead a high-performing team of technical support engineers across time zones, promoting accountability, learning, and consistency within your team.
  • Mentorship: Mentor and coach engineers through technical and non-technical challenges, helping them to grow professionally and develop new skills.
  • Operational Excellence: Manage scheduling, coverage, escalations, and rotation planning to ensure seamless global operations.

To succeed in this role, you will need to possess strong technical depth in Linux and open source databases, as well as experience managing or leading remote or globally distributed teams. You should also be familiar with Percona software such as PMM and related technologies.

We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan.

At [Company], we believe an open world is a better world. We strive to empower everyone to innovate freely by providing the best open source database software, support, and services. Join us in our mission to make databases and applications run better through expertise and open source software built with the community for you.

What We Offer:
  • Flexible Work Arrangements: Work from anywhere, anytime, and enjoy a healthy work-life balance.
  • Professional Growth Opportunities: Develop new skills, attend external training and conferences, and take advantage of our equity incentive plan.
  • Collaborative Culture: Be part of a dynamic team that values innovation, creativity, and employee engagement.
How to Apply:

Apply now and join our team of passionate professionals dedicated to delivering exceptional results and making a difference in the world of open-source databases and applications.

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