Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeSupport Full time ₱20,000 - ₱25,000
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities:

  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.
Requirements

To succeed in this role, you must have:

  • 1-2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish.
  • Ability to explain technical concepts in simple terms.
Benefits

As a valued member of our team, you can expect:

  • HMO medical coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events
About Us

We are a leading provider of business process outsourcing services, specializing in delivering tailored solutions to meet the diverse needs of our clients. We value our employees and offer a dynamic work environment that fosters growth and development.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Diversity and Equality:

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace free from discrimination and harassment.

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