Service Operations Leader

About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

Job Title:Strategic Operations Leader Job DescriptionThis leadership role is responsible for overseeing and directing a team of operations managers and/or team leaders. The strategic operations leader must have strong communication and interpersonal skills to build and maintain effective relationships with clients.The key responsibilities include coaching...

Job Title: Operations LeaderKey Responsibilities:Analyze and maintain Client Service Level Agreements to implement improvement plans as neededOptimize revenue generation to meet short-term financial objectives through data collection, forecasting, budgeting, and performance analysisSelect, train, develop, and manage direct reports and their associates by...

About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

The role of a Service Operations Manager involves leading and managing a team to provide exceptional customer service. This entails meeting agreed Service Level Agreements (SLAs) and key performance indicators (KPIs). Ensuring the team is engaged and aligned with business metrics is also crucial.Responsibilities:Manage work demands to achieve operational...

Job OverviewThe Office Manager plays a vital role in the day-to-day operations, performance and culture of our Satellite Office. This position is instrumental in ensuring that the office operates smoothly while fostering strong alignment between teams.ResponsibilitiesEnsure the smooth operation of the office including facilities, supplies and...

Retail Area Management OverviewAs an operational leader, you will oversee the strategic direction and performance of retail kiosks and quick service restaurants across Metro Manila.This is a key role for someone with strong leadership, management, and analytical skills who thrives in a fast-paced food & retail environment.Key Responsibilities:Strategically...

Key ResponsibilitiesThe Business Analytics Manager will oversee the development and maintenance of data pipelines, dashboards, and reports using Power BI and Alteryx. This role requires strong leadership skills to lead a team of data analysts and collaborate with finance leaders in the US.Develop and maintain data pipelines, dashboards, and reports using...

We are seeking an experienced and strategic Customer Service Director to lead our global customer service organization. The ideal candidate will be responsible for developing and executing customer service strategies that drive customer satisfaction, loyalty, and operational excellence across all support channels.Key Responsibilities:Strategic...

About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...