Service Operations Leader

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,000,000

The role of a Service Operations Manager involves leading and managing a team to provide exceptional customer service. This entails meeting agreed Service Level Agreements (SLAs) and key performance indicators (KPIs). Ensuring the team is engaged and aligned with business metrics is also crucial.

Responsibilities:
  • Manage work demands to achieve operational goals
  • Effectively manage change in a fast-paced environment
  • Achieve SLA and KPI targets
  • Develop and upskill team members
Requirements:
  • Bachelor's degree in a relevant field such as business or statistics
  • 5-10 years of experience in managerial roles, preferably in insurance
Preferred Skills:
  • Strong leadership and management skills
  • Operational management expertise
Seniority level:
  • Mid-Senior level
Job Function:
  • Quality Assurance and General Business
Industry:
  • Insurance

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