Service Operations Support

2 days ago

Taguig, National Capital Region, Philippines Canon Full time $40,000 - $60,000 per year

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

About the Role

To support Service Operations team to achieve business targets through timely and accurate delivery of tasks, processes and reports, predominantly associated with customer service. Tasks include the routing and resolution of customer queries, the processing of consumable orders, escalations and warranty claims.

Essential Duties

  • Action Service Operations inbox and Siebel queries daily and within agreed SLA time frames;
  • Answer inbound calls from Hunt line;
  • Assist with issue resolution and ensure that any unresolved issues are escalated to the Service Team Leader within agreed timeframes.
  • Respond to and resolve customer issues and enquiries within an appropriate time frame.
  • Provide feedback to Tier 1 to improve customer experience, reduce future escalations and drive continuous improvement
  • Assist in issue resolution and ensure any unresolved issues are escalated to the Team Leader within agreed time frames;
  • Assist in generating certain reports as directed or assigned;
  • Monitor, update and react to relevant reports., for instance consumables ordering. Investigate escalations and take appropriate action to resolve. .

Qualifications

  • Bachelor's / College Degree
  • At least 2 years of working experience in the related field
  • Excellent system and process knowledge
  • Excellent customer service and communications skills
  • High level of accuracy, superior attention to detail and a strong work ethic
  • Excellent time management and prioritisation skills
  • Experience in customer Service teams
  • Ability to work independently and as part of a wider team

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps

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