Mandarin Software Support Professional

2 days ago


Quezon City, National Capital Region, Philippines beBeeMandarin Full time ₱3,500 - ₱5,500
Job Description

Our company is seeking a highly motivated Mandarin Software Support Specialist to join our customer support team.

This individual will serve as the first point of contact for customer support requests via email and ticketing systems.

Key responsibilities include managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.

Required Skills and Qualifications
  • Minimum 2 years of experience in customer support, helpdesk, or software support roles.
  • Experience managing support tickets in a CRM or ticketing system (e.g. Zendesk).
Technical Skills
  • Ability to learn and understand business-centric software systems quickly.
  • Proficiency in Microsoft Office Suite and comfort using other software tools including Jira.
  • Basic understanding of software troubleshooting principles.
  • Basic understanding of data structures and databases.
Communication Skills
  • Exceptional verbal and written communication skills in Mandarin.
  • Ability to explain technical concepts clearly and concisely to non-technical users.
Benefits

Work from home flexibility, opportunities for career growth and professional development.

Others

Customer-first mindset with a positive, professional attitude.



  • Quezon City, National Capital Region, Philippines Sourcefit Full time

    Position Summary:Our client is seeking a highly motivated Level 1 Mandarin Software Support Specialist to join our customer support team. This individual will serve as the first point of contact for customer support requests via email and ticketing systems. This individual will be responsible for managing and prioritizing a queue of support tickets, expertly...


  • Quezon City, National Capital Region, Philippines Exela Technologies Full time ₱400,000 - ₱600,000 per year

    Company DescriptionAllied Botanical Corporation is a 100% Filipino-owned seed company based in the Philippines. With over 35 years of experience in marketing and distributing seeds and crop care products, we aim to help Filipino farmers become globally competitive. Our professionalism and high standards have ensured the satisfaction of customers and...


  • Quezon City, National Capital Region, Philippines beBeeMandarin Full time ₱240,000 - ₱300,000

    Job Title: Mandarin Language InstructorWe are seeking a skilled Mandarin Language Instructor to join our educational team. The ideal candidate will have a passion for teaching and be fluent in Mandarin.The successful applicant will develop and implement engaging Mandarin language lesson plans for preschoolers aged 3-5, both onsite and online.Responsibilities...


  • Quezon City, National Capital Region, Philippines UnifyCX Full time $70,000 - $120,000 per year

    UnifyCX is looking for an extraordinary Bilingual Mandarin-English Customer Service Representative to join our motivated and ambitious team.What Will You Do?We are looking for proactive and results-oriented Bilingual Mandarin-English Customer Service Representatives to join our team. In this vital role, you will focus on building strong relationships...


  • Quezon City, National Capital Region, Philippines beBeeMandarinSupportAssociate Full time ₱600,000 - ₱1,000,000

    Job Description">We are looking for a highly skilled and motivated Mandarin Language Customer Support Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our Mandarin-speaking customers via phone, email, and chat. You will be the primary point of contact for customer inquiries...


  • Quezon City, National Capital Region, Philippines beBeeAdministrative Full time ₱100,000

    Business Operations AssistantAs a Mandarin Speaking Executive Assistant, you will be responsible for facilitating seamless communication and organizational processes within our organization.This role requires an individual with exceptional communication and organizational skills to compose emails and reports, attend virtual meetings, and coordinate with...


  • Marikina City, National Capital Region, Philippines beBeeSupport Full time $45,000 - $75,000

    As a customer support specialist, you will play a vital role in delivering exceptional experiences to our Mandarin-speaking clients via phone, email, and chat.Key ResponsibilitiesProvide prompt and accurate responses to customer inquiries, resolving issues within a 24-hour timeframe while maintaining a CSAT score of at least 95%Escalate complex issues to...


  • Makati City, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $80,000

    Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better.We have been purpose-built for the hourly workforce from day one so that...


  • Mandaluyong City, National Capital Region, Philippines beBeeCareer Full time $72,000 - $123,000

    Mandarin Technology Support: A Career OpportunityJob OverviewThis role involves providing technical assistance to clients in Mandarin and English. As a member of the Treasury Services Solution Center, you will be part of a global team responsible for delivering 24/7 support services for transaction initiation and reporting.Key ResponsibilitiesRespond to...


  • Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱600,000 - ₱1,000,000 per year

    Company Profile: This company is one of the largest International Banks, serving more than 5 million customers around the world. Position: Mandarin Client Services Officer Industry: Bank and Financial Company Location: Makati City Schedule: Dayshift Schedule | (8 am to 5 pm) Salary: Negotiable Work Set-up: Hybrid Set-up after 3 months...