
Mandarin Software Support Professional
2 days ago
Our company is seeking a highly motivated Mandarin Software Support Specialist to join our customer support team.
This individual will serve as the first point of contact for customer support requests via email and ticketing systems.
Key responsibilities include managing and prioritizing a queue of support tickets, expertly triaging issues, and ensuring timely and effective resolution.
Required Skills and Qualifications- Minimum 2 years of experience in customer support, helpdesk, or software support roles.
- Experience managing support tickets in a CRM or ticketing system (e.g. Zendesk).
- Ability to learn and understand business-centric software systems quickly.
- Proficiency in Microsoft Office Suite and comfort using other software tools including Jira.
- Basic understanding of software troubleshooting principles.
- Basic understanding of data structures and databases.
- Exceptional verbal and written communication skills in Mandarin.
- Ability to explain technical concepts clearly and concisely to non-technical users.
Work from home flexibility, opportunities for career growth and professional development.
OthersCustomer-first mindset with a positive, professional attitude.
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