Mandarin Language Customer Support Ambassador

2 days ago

Marikina City, National Capital Region, Philippines beBeeSupport Full time $45,000 - $75,000

As a customer support specialist, you will play a vital role in delivering exceptional experiences to our Mandarin-speaking clients via phone, email, and chat.

Key Responsibilities
  • Provide prompt and accurate responses to customer inquiries, resolving issues within a 24-hour timeframe while maintaining a CSAT score of at least 95%
  • Escalate complex issues to your colleagues and the engineering team as necessary, demonstrating sound judgment and problem-solving skills
  • Maintain a positive, empathetic, and professional demeanor towards customers at all times
  • Proactively engage with clients until the issue is resolved
  • Contribute to initiatives driving company growth, such as training junior representatives, product testing, and recommending new products to customers
Requirements
  • 1-3 years of experience in a customer support role or similar position
  • Fluency in Mandarin and English (verbal and written)
  • Phone support experience and proficiency in help desk software and remote support tools
  • Able to work in the US time zone and occasionally participate in in-person meetings in Metro Manila
  • A stable internet connection with a minimum speed of 50 Mbps and willingness to provide speed test results
Why Work with Us?

We strive to foster an inclusive culture that values diversity, growth, and innovation. Our team is dedicated to delivering top-notch customer experiences and working collaboratively to achieve common goals. If you are passionate about making a meaningful impact and working with a talented team, we encourage you to apply for this exciting opportunity.

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