Support Representative

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time $25,000 - $40,000
About the Role

As a Customer Support Specialist, you will be the first point of contact for our clients, assisting them with inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback. You will work closely with both clients and service providers to ensure a seamless experience and maintain our high standards of service.

You will handle cancellations, manage bid tickets, process booking amendments, update profiles, handle failed identification checks, and respond to post-service feedback.

Responsibilities:
  • Cancellations Handling:

    • Manage event and relationship cancellation tickets.
    • Review and process short-term cancellations (less than 48 hours) by providers or clients.
    • Apply cancellation fees, adjust work status, and inform providers of the fee.
    • Process the cancellation, ensure appropriate compensation for providers, and confirm the cancellation details with the client.
  • Bid Ticket Management:

    • Assess and implement changes to bids, including date adjustments and pricing updates.
    • Confirm changes with clients via email.
  • Booking Amendments:



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