Senior IT Monitoring Manager

7 days ago


Pasig, National Capital Region, Philippines Career Professionals, Inc. Full time

**Job Summary**

At Career Professionals, Inc., we are seeking an experienced Senior IT Monitoring Manager to lead our Event Monitoring Team. This role requires strong leadership skills, technical expertise, and excellent communication abilities.

As a Senior IT Monitoring Manager, you will be responsible for overseeing the continuous monitoring of our IT infrastructure and applications. You will ensure that all critical systems and services are monitored, establish and maintain monitoring thresholds and alert configurations, and develop procedures for event response.

**Key Responsibilities:**

  • Lead and manage the Event Monitoring Team, ensuring team members are adequately trained and have the necessary tools and resources.
  • Assign roles and responsibilities within the team and conduct regular team meetings to review performance and discuss improvements.
  • Oversee the continuous monitoring of IT infrastructure and applications, ensuring that all critical systems and services are monitored.
  • Establish and maintain monitoring thresholds and alert configurations, ensuring timely responses to critical issues.
  • Develop and implement procedures for event response, prioritizing events based on their priority and impact.
  • Collaborate with Incident Management, Problem Management, and other ITSM processes to ensure relevant information is shared and facilitate resolution and root cause analysis.
  • Work with Change Management to assess the impact of changes on event monitoring and generate regular reports on event monitoring activities and performance.

**Requirements:**

  • 8+ years of experience in IT monitoring, preferably in a leadership role.
  • Strong technical expertise in IT infrastructure and applications monitoring.
  • Excellent leadership, communication, and collaboration skills.
  • Ability to work under pressure and prioritize tasks effectively.

**Salary:** $120,000 - $150,000 per year (dependent on location and experience).



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