IT Infrastructure Manager
3 weeks ago
**Job Summary:**
We are seeking a highly skilled IT Infrastructure Manager to join our team at Atticus Advisory Solutions Inc.
**Overview of the Role:
The successful candidate will be responsible for building, maintaining, and troubleshooting our MSP & professional service clients' infrastructure. This includes managing and monitoring all client systems using Elive's RMM platform, delivering mission-critical client infrastructure, and ensuring high levels of availability, performance, and security while achieving set client SLAs.
**Key Responsibilities:**
• Manage and monitor all installed client systems and infrastructure
• Install, configure, test, and maintain operating systems, application software, and system management tools
• Provide IT assistance for technical problems associated with Microsoft's core business applications and operating systems, including M365, Windows Server, Exchange, and Active Directory
• Implement and maintain remote access solutions, including VPN and Terminal Services
• Resolve network connectivity issues, such as WAN and LAN connections, routers, and firewalls
• Ensure the highest levels of client systems and infrastructure availability, achieving client-set SLAs
• Implement and support security, backup, and redundancy strategies
• Implement and support VOIP and SOIP solutions
• Attend training courses on topics deemed necessary by Elive, such as M365
• Write and maintain custom scripts to increase system efficiency and lower human intervention time on any tasks
• Provide 1st, 2nd, and some 3rd-level client support
• Liaise with vendors and other IT personnel for problem resolution
• Support all service desk phone, email, portal, and client chats
• Implement client projects, train clients, document solutions, and organize handover & on-boarding
• Maintain open communication with customers, updating them on the status of incidents and advising them of any changes or outages
**Required Skills and Qualifications:**
• 5 years of hands-on experience in IT
• Experience in Managed Services is an advantage
• Hands-on experience with project deployments, such as M365 Exchange and Google Workspace migrations, ADconnect, and Active Directory
• Superb written and verbal English skills
• Outstanding communication, interpersonal, and team-player skills
• Strong analytical and problem-solving skills
• Team-player; this is an important characteristic of the Elive team
• High degree of customer empathy and natural ability to build relationships and rapport
• Well-versed in current technological trends and familiar with a variety of technology concepts
• Hands-on experience managing Apple Mac computers is an advantage
• Experience with Sophos is an advantage
• Excellent interpersonal skills include strong communication, active listening, a customer-focused attitude, and telephony skills
• Ability to diagnose technical issues and offer effective solutions
• Ability to manage multiple tasks and quickly adjust to changes
**Estimated Salary Range:** $80,000 - $120,000 per year, depending on experience and location.
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