Excellent Communication Skills Required

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeSolutions Full time $60,000 - $85,000
">Customer Support Associate">

Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it's spending, saving, or investing – we offer an easy, flexible, and transparent solution to grow your money.

">

We strive for talent to achieve full potential and beyond, providing tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions.

">Key Responsibilities">
  • ">
  • Answer customer requests via chat and email, helping and guiding them through the app and providing best user experience in English.">
  • Be customers' voice by sharing their feedback and reporting issues.">
  • Collaborate with different teams and have direct impact to improve our Product.">
  • Represent Vivid Money and build trustful relationship with our customers.">
">Requirements">
  • ">
  • Demonstrated expertise in customer support or service, with preference for experience in banking or financial services industry and dealing with SMEs.">
  • Exceptional problem-solving and decision-making skills.">
  • Good observational skills for process and product improvement.">
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.">
  • Capable of managing multiple tasks and thriving under pressure in dynamic environment.">
  • Comprehensive knowledge of SME banking products, services, and processes.">
  • Capable of working within CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding 1-hour lunch break.">
">Benefits">
  • ">
  • Opportunity to participate in creation of new and innovative company.">
  • Great working atmosphere in motivated and dynamic team.">
  • Opportunities to learn and grow together with company.">
">
"]',

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