Program Coordinator Role

2 days ago

Calamba, Calabarzon, Philippines beBeeoperations Full time $7,200 - $7,800
Operations Manager Job Summary">

We are seeking a highly organized and tech-savvy Operations Manager to oversee the day-to-day operations of our 6-week online program. The successful candidate will be responsible for managing the backend of the program, including setting up each cohort in Kajabi, handling participant enrollment, tagging, survey tracking, and progress reporting.

The ideal candidate will have experience managing operations for online programs, courses, or memberships, with strong Kajabi experience and confident use of Descript, Canva, Zoom, Google Workspace, Typeform, and Stripe. Excellent English skills, both written and spoken, are essential.

Key Responsibilities:
  • End-to-End Program Operations
  • Set up each cohort in Kajabi (modules, emails, automations, tagging, access dates)
  • Manage the weekly content drip and communications
  • Handle participant enrollment, tagging, survey tracking, and progress reporting
  • Troubleshoot access issues, subscription problems, or payment questions (via Stripe)
  • Live Call Support & Group Coordination
  • Coordinate weekly group calls with the health coach, including planning the format and flow
  • Set up Zoom links, send reminders, manage recordings and post-call uploads
  • Attend and administer all live Zoom sessions:
  • Admit participants from the waiting room
  • Handle breakout room assignments and timing
  • Monitor chat, technical issues, and support participant needs
  • Flag follow-up tasks from calls
  • Video & Resource Management
  • Edit and update videos using Descript (e.g. trimming errors, adding headers or transitions)
  • Make light updates to PDFs and workbooks in Canva (e.g. edits and new resources)
  • Organize and maintain all assets in Google Drive
  • Participant Support & Community Management
  • Answer emails and community messages with professionalism and empathy
  • Direct clients to the resources that answer their question
  • Monitor engagement and flag drop-offs or disengaged participants - followup with them.
  • Admin, QA, and Continuous Improvement
  • Regularly test and maintain program links, automations, and lesson sequencing
  • Keep SOPs up to date and improve processes over time
  • Suggest improvements based on participant feedback and operational bottlenecks
  • Collecting testimonials from participants
  • Updating the website with testimonials and other edits
Required Skills and Qualifications:
  • 3+ years of experience managing operations for online programs, courses, or memberships
  • Strong Kajabi experience (or similar LMS)
  • Confident using:
  • Descript (video editing)
  • Canva (design updates)
  • Zoom (hosting and breakout room admin)Google Workspace, Typeform
  • Stripe (basic billing/admin)
  • Excellent English (spoken and written)
  • Extremely organized, with proven ability to manage time-sensitive weekly workflows
Benefits:

This is a remote position with flexible working hours, allowing you to work from anywhere in the world as long as you overlap with NZ business hours for key meetings and live calls. As a valued member of our team, you can expect competitive compensation and opportunities for professional growth and development.

How to Apply:

To apply for this exciting opportunity, please submit your resume and cover letter explaining why you would be the perfect fit for this role. We look forward to hearing from you

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