Customer Engagement Specialist

4 days ago


Makati City, National Capital Region, Philippines VCC Link Inc. Full time
Job Description

We are looking for a talented individual to fill the role of Customer Service Representative at VCC Link Inc.

Key Accountabilities:
  1. Handle multiple client accounts, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
  2. Develop and implement effective strategies to improve customer engagement and retention.
  3. Collaborate with internal teams to ensure seamless delivery of services and consistent quality.
Qualifications

To be considered for this position, you must possess:

  • A minimum of 1 year of experience in a customer-facing role, preferably in an international voice environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Familiarity with local accounts and the ability to adapt to changing circumstances.


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