Service Leader

7 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time
Customer Service Manager Job Description

Customer Service Managers are responsible for overseeing the day-to-day operations of a company's customer service department. They work closely with team members, supervisors, and other stakeholders to ensure that customer needs are met and exceeded.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. They should be able to analyze problems, develop solutions, and implement changes to improve customer satisfaction and loyalty.

In this role, you will be responsible for:

  • Managing a team of customer service representatives to ensure they have the tools and resources needed to succeed
  • Developing and implementing customer service strategies to meet business objectives
  • Monitoring and analyzing customer feedback to identify trends and areas for improvement
  • Collaborating with other departments, such as sales and marketing, to ensure seamless customer interactions
  • Providing coaching and training to help team members improve their skills and performance

Requirements:

8-12 years of experience in customer service or a related field
Bachelor's degree in business administration, communications, or a related field
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Able to work in a fast-paced environment and prioritize multiple tasks
Willingness to learn and adapt to changing business needs

Benefits

This role offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. Additionally, you will have opportunities for professional growth and development, including training and education programs.

What We Offer

We offer a dynamic and supportive work environment that fosters collaboration, innovation, and creativity. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. If you are a motivated and results-driven individual who shares our values and vision, we encourage you to apply for this exciting opportunity.

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