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Business Banking Operations Specialist

7 days ago

Manila, National Capital Region, Philippines Private Advertiser Full time

About the Role:

The Commercial Client Operations (CCO) Coordinator plays a crucial part in delivering an array of services that enable us to cater to the needs of our Commercial Banking clients by fulfilling client requests through email or voice channels within specified timelines. The requests include but are not limited to general servicing, account inquiries and maintenance, account servicing change-in signers and further account research.

Key Responsibilities:

  • Effectively navigate back office systems to review/research incoming client requests through email or phone call, provide resolution to the client request and communicate resolution
  • Maintain service levels while completing research and client requests
  • Identify, analyze and provide proactive feedback to management regarding trends and areas of opportunity for process improvement. This may include process improvement and flags potential risks in accordance with company and regulatory standards, policies, practices
  • Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
  • Work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients when complaints, problems and/or issues arise
  • Collaborate within and across teams and organizations to analyze and resolve client issues
  • May be assigned other job-related duties from time to time

Why Join Us:

We are seeking a skilled and dedicated individual to join our team as a CCO Coordinator. As a key member of our Commercial Banking team, you will play a pivotal role in delivering exceptional client service and contributing to the growth and success of our business.