Senior Support Operations Manager

1 day ago


Pasay, National Capital Region, Philippines beBeeSupport Full time $90,000 - $120,000
Job Description

We are seeking an experienced Senior Support Operations Manager to lead and scale our support operations department. As a key member of our team, you will be responsible for mentoring a growing team of support specialists, owning the support infrastructure, and ensuring smooth day-to-day operations.

You will serve as the primary escalation point for complex technical, clinical, and operational issues, collaborating closely with cross-functional teams to align support functions with company goals and standards.

The ideal candidate will have 3+ years of experience in customer support management, preferably within healthcare or tech, and proven expertise in Zendesk automation, reporting dashboards, and macros.

Required Skills and Qualifications
  • Proven track record of leading and scaling support operations teams
  • Expertise in Zendesk, including automation, reporting dashboards, and macros
  • Strong understanding of healthcare workflows, particularly urgent care, telehealth, pharmacy, or nursing contexts
  • Excellent interpersonal and presentation skills, with the ability to lead teams and deliver insights confidently to leadership
Benefits

We offer a range of benefits, including:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • Competitive compensation and benefits package
Cross-Functional Collaboration

You will collaborate closely with our engineering, product, and compliance teams to identify inefficiencies and gaps in workflows, processes, and support documentation, proposing and implementing improvements as needed.

This is a hands-on leadership role that demands a strategic mindset, technical aptitude, and a proactive approach to cross-functional collaboration. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.



  • Pasay, National Capital Region, Philippines beBeeProject Manager Full time ₱450,000 - ₱900,000

    Job OverviewThis role involves supporting senior project leaders in overseeing real estate projects from inception to completion. The ideal candidate will possess excellent financial management skills and have a strong understanding of project conceptualization, planning, and execution.

  • Hotel Manager

    1 week ago


    Pasay, National Capital Region, Philippines RainTree Care Services & Senior Residences Full time ₱900,000 - ₱1,100,000 per year

    Hotel Manager – Oasis Aged Care VillageRainTree Care Services and Senior ResidencesWe are seeking an experienced hotel professional to lead the non-clinical operations of our premium aged care facility, Oasis Aged Care Village. This senior role is ideal for a hospitality leader ready to apply their service excellence skills in a meaningful,...


  • Pasay, National Capital Region, Philippines beBeeAccountant Full time ₱900,000 - ₱1,200,000

    Financial Operations SpecialistA high-performing Financial Operations Specialist is required to provide administrative and accounting support to ensure smooth financial operations. This role provides the Head of Finance with day-to-day assistance, including monthly management reports, invoice processing, and reconciliations.ResponsibilitiesProvide finance...


  • Pasay, National Capital Region, Philippines beBeeLeadership Full time ₱4,000,000 - ₱8,000,000

    Job SummaryWe are seeking a highly motivated Senior Operations Manager to lead our team in achieving business objectives. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to motivate team members.Key ResponsibilitiesDevelop and implement operational strategies that align with company goals.Schedule...


  • Pasay, National Capital Region, Philippines beBeeEngineering Full time ₱4,000,000 - ₱8,000,000

    Senior Operations Manager">This role entails overseeing the daily operations of an engineering department.The successful candidate will be responsible for ensuring all projects are completed on time and to a high standard.Cross-functional collaboration is key in identifying and implementing process improvements.A safe and healthy work environment must be...


  • Pasay, National Capital Region, Philippines beBeeFinance Full time ₱800,000 - ₱1,500,000

    Our organization is seeking a highly skilled Senior Financial Operations Manager to assist the Unit Lead in achieving team objectives and overseeing daily financial operations.Key Responsibilities:Assist in day-to-day financial operations, including account distribution and management.Monitor performance of assigned finance teams based on agreed daily...

  • App Operations Manager

    19 hours ago


    Pasay, National Capital Region, Philippines beBeeLeadership Full time $720,000 - $1,020,000

    Senior Operations LeadThis is a critical leadership role within our revenue operations organization. As a Senior Operations Lead, you will report to the Director of Global App Commercial Desk.The Senior Operations Lead leads a team responsible for execution of operational processes in support of Atlassian's sales organization globally as a shared service.Be...

  • Senior Support Manager

    19 hours ago


    Pasay, National Capital Region, Philippines beBeeLeadership Full time ₱307,200 - ₱384,000

    Senior Support ManagerThis role involves overseeing a team of support specialists to deliver high-quality services to clients. You will work closely with clients to understand their needs and lead your team to meet those requirements.About the RoleYour key responsibilities will include:Leading a team of support specialists to ensure excellent client...

  • Application support

    1 week ago


    Pasay, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time $40,000 - $80,000 per year

    Job Description• Facilitates seamless integration between the Back Office applications and the business lines• Sees that production issues are responded to in a timely manner• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.• Provides...


  • Pasay, National Capital Region, Philippines beBeeClinical Support Full time ₱2,460 - ₱3,540

    Job DescriptionThe Clinical Support Specialist will work closely with the Director of Nursing to oversee clinical operations for home care services. They will be responsible for providing direct support and ensuring seamless communication between nurses, patients, families, and providers.Key Responsibilities:Clinical & Administrative SupportReview and...