
Senior Support Operations Manager
1 day ago
We are seeking an experienced Senior Support Operations Manager to lead and scale our support operations department. As a key member of our team, you will be responsible for mentoring a growing team of support specialists, owning the support infrastructure, and ensuring smooth day-to-day operations.
You will serve as the primary escalation point for complex technical, clinical, and operational issues, collaborating closely with cross-functional teams to align support functions with company goals and standards.
The ideal candidate will have 3+ years of experience in customer support management, preferably within healthcare or tech, and proven expertise in Zendesk automation, reporting dashboards, and macros.
Required Skills and Qualifications- Proven track record of leading and scaling support operations teams
- Expertise in Zendesk, including automation, reporting dashboards, and macros
- Strong understanding of healthcare workflows, particularly urgent care, telehealth, pharmacy, or nursing contexts
- Excellent interpersonal and presentation skills, with the ability to lead teams and deliver insights confidently to leadership
We offer a range of benefits, including:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
You will collaborate closely with our engineering, product, and compliance teams to identify inefficiencies and gaps in workflows, processes, and support documentation, proposing and implementing improvements as needed.
This is a hands-on leadership role that demands a strategic mindset, technical aptitude, and a proactive approach to cross-functional collaboration. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
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