Customer Payment Specialist

1 day ago


Bacoor, Calabarzon, Philippines beBeenegotiations Full time ₱1,800,000 - ₱2,100,000

Job Overview

At our organization, we are seeking a highly skilled Collections Representative to join our team. The successful candidate will be responsible for contacting customers with overdue accounts and negotiating payment arrangements.

">Key Responsibilities
  • Make outbound calls to customers regarding overdue payments.
  • Negotiate payment plans and settlements in accordance with company policies.
  • Update customer accounts and document all collection activities.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Adhere to compliance regulations and maintain confidentiality.
  • Meet daily and monthly collection targets and call quality standards.
  • Handle disputes and escalate complex cases to the appropriate department.


Requirements

We are looking for individuals with strong negotiation and conflict resolution skills. A high school diploma or equivalent is required, with further education being an advantage. Additionally, 1-2 years of experience in collections or a similar contact center role is preferred.

What We Offer

Our organization provides a competitive compensation package, including HMO medical and dental coverage, free meals during training, career growth and learning opportunities, allowances, performance and loyalty bonuses, frequent disinfection and fogging of the workplace, employee shuttle services, company retreats and off-site events, and more.

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