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Customer Service and Technical Support Trainer

2 months ago

Pasig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time
Job Title: Trainer - BPO - CSR/TSRJob Summary:

We are seeking a highly skilled and experienced Trainer - BPO - CSR/TSR to join our team at RSD Human Resource Management Consultancy. As a Trainer - BPO - CSR/TSR, you will be responsible for designing, implementing, and delivering training programs for customer service and technical support representatives.

Key Responsibilities:
  • Design and develop training materials, modules, and resources for customer service and technical support training programs.
  • Customize training content based on specific job roles, products/services, and customer interaction scenarios.
  • Conduct training sessions, workshops, and seminars for new hires and existing team members.
  • Facilitate interactive learning experiences through presentations, role-playing exercises, simulations, and hands-on activities.
  • Provide coaching and feedback to trainees to enhance their customer service and technical support skills.
  • Focus on improving communication skills, problem-solving abilities, product knowledge, and adherence to policies and procedures.
Requirements:
  • BS Degree: With 1 Year experience as a Trainer handling TSR or CSR accounts.
  • Must be amenable to work both Ortigas and Gilmore site.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.