IT Service Delivery Manager
1 day ago
As an IT Service Delivery Manager at Career Professionals, Inc., you will play a pivotal role in ensuring seamless and efficient IT operations. This position involves overseeing the management and resolution of incidents and problems, with the ultimate goal of minimizing disruptions to business activities.
About the RoleThis is a crucial position that requires a strategic thinker who can facilitate Root Cause Analysis discussions, track problem actions, and drive Continuous Service Improvement initiatives. You will lead and facilitate the major incident management process, serving as a single point of contact for all parties involved, including service owners, technical experts, vendors, customers, and senior management.
Duties and Responsibilities- Coordinate incident response, communication, escalation, resolution, and post-incident review activities to ensure effective and efficient handling of incidents
- Collaborate with cross-functional teams to identify areas for improvement and implement solutions to enhance IT services
- Monitor and measure the performance of Incident Management & Problem Management, providing insights on how to improve these processes
- Provide training and guidance to Technology & Transformation team members on ITSM processes and tools
We offer a competitive salary of approximately $85,000 per year, commensurate with experience. In addition to a comprehensive benefits package, we provide opportunities for professional growth and development.
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Service Delivery Manager
4 weeks ago
Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full timeService Delivery ManagerAt Manpower Core Group Inc., we are seeking a skilled Service Delivery Manager to join our team. The ideal candidate will have a strong background in IT service management and be able to drive client-facing activities and processes. Key responsibilities include: Monitoring service level agreements to ensure SLAs are met Escalating...
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Delivery Coordinator
2 weeks ago
Makati City, National Capital Region, Philippines Topserve Service Solutions Inc. Full timeJob Title: CollectorJob Summary:We are seeking a reliable and detail-oriented Collector to join our team at Topserve Service Solutions Inc. The successful candidate will be responsible for delivering messages, packages, and other items to various locations, maintaining accurate records of deliveries, and ensuring timely and safe delivery of items.Key...
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Service Delivery Manager
4 weeks ago
Quezon City, National Capital Region, Philippines Nityo Infotech Full timeJob Title: Service Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at Nityo Infotech.Key Responsibilities:Oversee service delivery operations within a Global Network Operations Center (GNOC).Manage infrastructure solutions across datacenters, cloud environments, and network/security systems.Monitor and improve...
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Logistics and Delivery Specialist
7 days ago
Makati City, National Capital Region, Philippines TOPSERVE SERVICE SOLUTION, INC. Full timeJob OverviewWe are seeking a skilled Logistics and Delivery Specialist to join our team at TOPSERVE SERVICE SOLUTION, INC.
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Service Delivery Hub Manager
4 weeks ago
Quezon City, National Capital Region, Philippines RecruiterPH Full timeJob Title: Service Delivery Hub ManagerThe Service Delivery Hub Manager plays a pivotal role in overseeing the hub's operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics.Key...
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Global Service Delivery Lead
2 days ago
Makati City, National Capital Region, Philippines Avaloq Full timeAvaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries. As a Global Service Delivery Lead, you will be responsible for managing all major issues and coordinating activities with relevant stakeholders. Your key tasks include acting as the first escalation point for complex service delivery issues, supporting...
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Service Delivery Manager
2 weeks ago
Marikina City, National Capital Region, Philippines MOS-Autosolutions Inc. (Ford Marikina) Full timeJob Overview: We are seeking a highly skilled Service Delivery Manager to join our team at MOS-Autosolutions Inc. (Ford Marikina). The ideal candidate will be responsible for delivering the Ford Guest Experience process at an exceptional level, ensuring a positive interaction with all Guests coming into contact with our Service department.Key...
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Service Delivery Operations Manager
3 weeks ago
Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full timeAs a key member of the TASQ Staffing Solutions team, the Service Delivery Operations Manager will play a crucial role in ensuring the successful delivery of transformation initiatives, quality and productivity improvement, and client escalations. This position requires a strong understanding of process assessment and enhancement, as well as experience with...
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Service Delivery Operations Manager
4 weeks ago
Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob SummaryWe are seeking a highly skilled Service Delivery Operations Manager to join our team at TASQ Staffing Solutions. As a key member of our operations team, you will be responsible for delivering high-quality support to our clients across various initiatives.Key ResponsibilitiesProvide delivery support on transformation initiatives, quality and...
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Service Delivery Expert
1 day ago
Makati City, National Capital Region, Philippines NEZDA Technologies, Inc. Full timeNEZDA Technologies, Inc. Job OpportunityWe are seeking highly skilled professionals to fill the role of Service Delivery Expert in our Makati site.About NEZDA Technologies, Inc.As a reputable organization, we provide top-notch facilities and opportunities for growth and development.Salary Package:The compensation package includes a salary range of ₱19,000...
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Service Delivery Specialist
4 weeks ago
Quezon City, National Capital Region, Philippines Grains Innovation and Solutions Co., Inc. Full timeService Coordinator Job DescriptionAt Grains Innovation and Solutions Co., Inc., we are seeking a highly skilled Service Coordinator to join our team. The successful candidate will be responsible for planning and coordinating the delivery of our services, ensuring that customer requirements and organizational service targets are met.Key...
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Service Delivery Expert
2 weeks ago
Quezon City, National Capital Region, Philippines Neksjob Full timeRole OverviewAt Neksjob, we are seeking a highly skilled Service Delivery Expert to join our dynamic team. As a Service Delivery Expert, you will be responsible for answering incoming calls from customers, managing their inquiries or requests, and ensuring timely resolution. You will also develop, organize, and maintain accurate files, and deliver...
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Service Delivery Specialist
1 day ago
Quezon City, National Capital Region, Philippines Grains Innovation and Solutions Co., Inc. Full timeJob SummaryWe are seeking a highly skilled Service Coordinator to join our team at Grains Innovation and Solutions Co., Inc. in QUEZON CITY. As a key member of our service delivery team, you will play a crucial role in ensuring seamless execution of our services.About the RoleThe successful candidate will be responsible for planning and coordinating the...
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Service Delivery Operations Manager
4 weeks ago
Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full timeAs a key member of our team at TASQ Staffing Solutions, you will play a crucial role in delivering high-quality services to our clients. Your responsibilities will include:Providing support for transformation initiatives, focusing on quality and productivity improvement.Leading the assessment of processes to enhance existing procedures.Collaborating with...
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Delivery Courier
2 weeks ago
Makati City, National Capital Region, Philippines Ergo Contract Phil Inc. Full timeKey ResponsibilitiesPre-Shift Preparations: Clarify scheduled deliveries before each shift.Collection and Loading: Fetch, check, and sign for parcels at designated points, loading them safely into bags or vehicles.Route Optimization: Choose the most effective delivery routes to ensure timely transport.Item Transport: Deliver items to designated drop-off...
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Strategic Project Delivery Specialist
2 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full timeJob Title: Strategic Project Delivery SpecialistJob Summary: We are seeking a highly skilled Strategic Project Delivery Specialist to join our team at Nityo Infotech Services Philippines Inc. As a key member of our organization, you will be responsible for leading and managing projects from start to finish, ensuring timely delivery and exceeding customer...
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Fleet Services Manager
4 weeks ago
Makati City, National Capital Region, Philippines John Clements Recruitment Inc. Full timeFleet Services OfficerThis role involves overseeing the approval and review of FSOL and OL services provided to clients, ensuring timely and complete delivery. Responsibilities include shipment, insurance renewal, parking, maintenance, disposal, and other related matters.Key Responsibilities:Approve and review FSOL and OL servicesEnsure timely and complete...
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Logistics Delivery Associate
1 day ago
Makati City, National Capital Region, Philippines Excelsource Multi-purpose Cooperative Full timeCompany Overview: Excelsource Multi-purpose Cooperative is a leading provider of logistics and delivery services in Metro Manila.Salary: PHP 25,000 - 30,000 per month, depending on experience.Job Description: As a Utility Messenger, you will be responsible for delivering packages and documents to various locations within Metro Manila. You will need to have a...
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Customer Relations Service Manager
4 weeks ago
Makati City, National Capital Region, Philippines Your Go to Recruiter Full timeJob Title: Customer Relations Service ManagerWe are seeking a highly skilled and experienced Customer Relations Service Manager to join our team at Your Go to Recruiter.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and service delivery.Lead a team of customer relations officers and engineers to ensure seamless service...
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Service Delivery Manager
2 weeks ago
Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob DescriptionJob Title: BPO Service Desk Team LeadJob Summary: We are seeking a highly skilled BPO Service Desk Team Lead to oversee the daily operations of our service desk team.Key Responsibilities:Lead and manage a team of service desk agentsDevelop and implement effective processes and procedures to improve service deliveryCollaborate with...