IT Service Delivery Manager

1 month ago


Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time

As an IT Service Delivery Manager at Career Professionals, Inc., you will play a pivotal role in ensuring seamless and efficient IT operations. This position involves overseeing the management and resolution of incidents and problems, with the ultimate goal of minimizing disruptions to business activities.

About the Role

This is a crucial position that requires a strategic thinker who can facilitate Root Cause Analysis discussions, track problem actions, and drive Continuous Service Improvement initiatives. You will lead and facilitate the major incident management process, serving as a single point of contact for all parties involved, including service owners, technical experts, vendors, customers, and senior management.

Duties and Responsibilities
  • Coordinate incident response, communication, escalation, resolution, and post-incident review activities to ensure effective and efficient handling of incidents
  • Collaborate with cross-functional teams to identify areas for improvement and implement solutions to enhance IT services
  • Monitor and measure the performance of Incident Management & Problem Management, providing insights on how to improve these processes
  • Provide training and guidance to Technology & Transformation team members on ITSM processes and tools
What We Offer

We offer a competitive salary of approximately $85,000 per year, commensurate with experience. In addition to a comprehensive benefits package, we provide opportunities for professional growth and development.



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