IT Service Delivery Manager
1 month ago
We are a leading provider of IT services, dedicated to delivering high-quality solutions to our clients. Our team is passionate about making a difference in the industry, and we're looking for talented professionals to join us on this journey.
SalaryThe salary range for this position is between $85,000 - $115,000 per annum, depending on experience and qualifications.
Job DescriptionAs an Incident & Problem Management Lead, you will play a crucial role in ensuring the smooth operation of our IT services. Your primary responsibilities will include:
- Leading and facilitating major incident management (MIM) processes to ensure effective communication and resolution of incidents.
- Collaborating with cross-functional teams to identify areas for improvement and implementing solutions to enhance our IT services.
- Monitoring and measuring the performance of Incident Management & Problem Management, providing insights on how these can be improved.
In addition to these key responsibilities, you will also provide training and guidance to our team members on ITSM processes and tools, helping them to develop their skills and expertise.
Required Skills and QualificationsTo be successful in this role, you will need:
- A strong understanding of IT service management principles and practices.
- Excellent leadership and communication skills, with the ability to facilitate collaborative working across different teams.
- Proven experience in managing incidents and problems, with a track record of delivering effective solutions.
- Strong analytical and problem-solving skills, with the ability to analyze complex issues and identify opportunities for improvement.
We offer a comprehensive benefits package, including:
- A competitive salary and bonus scheme.
- A generous pension plan.
- Flexible working hours and remote work options.
- Ongoing training and development opportunities.
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