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IT Service Delivery Manager

4 weeks ago

Makati City, National Capital Region, Philippines Career Professionals, Inc. Full time
About Career Professionals, Inc.

Career Professionals, Inc. is a dynamic organization that prides itself on delivering high-quality IT services to its clients. We are committed to providing exceptional support and ensuring minimal disruption to our business operations.

Job Summary

We are seeking an experienced Incident & Problem Management Lead to join our team. The successful candidate will be responsible for overseeing the management and resolution of incidents and problems, ensuring seamless service delivery and driving Continuous Service Improvement initiatives.

Main Responsibilities

As an Incident & Problem Management Lead at Career Professionals, Inc., you will:

  • Lead & Facilitate Major Incident Management: Coordinate incident response, communication, escalation, resolution, and post-incident review activities to ensure effective and efficient incident handling.
  • Collaborate with Cross-Functional Teams: Identify improvement areas and implement solutions to enhance our IT services.
  • Monitor Performance: Track and measure the performance of Incident Management & Problem Management, providing insights on how these can be improved.
  • Provide Training & Guidance: Deliver training and guidance to our Technology & Transformation team members on ITSM processes and tools.
Salary Estimate

The estimated salary for this role is $120,000 - $150,000 per year, depending on experience and location.

Why Join Us?

Career Professionals, Inc. offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.