Customer Success Specialist

21 hours ago


Province of Palawan, Mimaropa, Philippines beBeeCustomerSuccess Full time ₱1,500,000 - ₱2,000,000
Customer Success Specialist

We are seeking a skilled Customer Success Specialist to drive customer satisfaction and growth through data-informed strategies and proactive customer engagement.

This role plays a vital part in reducing customer churn, improving the customer journey, and aligning with our long-term retention and satisfaction goals.

Key Responsibilities:
  • Monitor customer satisfaction and product usage across touchpoints
  • Develop and maintain an end-to-end customer journey map
  • Conduct competitive analysis and customer data reviews
  • Collaborate with internal teams to address challenges and share insights
Requirements:
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to analyze and interpret customer data
  • Results-oriented with a 'can-do' attitude
What We're Looking For:
  • Proactive and outcome-oriented individual
  • Skilled problem-solver with excellent time management skills


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