Transformative Service Experience Expert

12 hours ago

Taguig, National Capital Region, Philippines beBeeAutomation Full time ₱1,458,000 - ₱1,872,500
Service Experience Transformation Specialist

Job Description:

As a Service Experience Transformation Specialist, you will drive transformative impact by owning specific business problems within the service journey and driving process redesign supported by targeted automation and AI applications. Your focus is on outcomes—faster resolution, more consistent quality, and smarter operations—not just system configuration.

Key Responsibilities:

  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with cross-functional teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with stakeholders to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design, decision tree logic, and automation flows when needed—always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.

Requirements:

  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and problem solving with a focus on groundbreaking solutions.

We Embrace Diversity:

Thumbtack values diversity and is an equal opportunity workplace, not discriminating based on sex, race, color, age, pregnancy, sexual orientation, gender identity, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal law.

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