Transformative Customer Experience Leader

3 days ago

Taguig, National Capital Region, Philippines beBeeExperience Full time ₱800,000 - ₱1,200,000
Customer Experience Manager

The Customer Experience Manager will be responsible for leading end-to-end enhancements across customer experience operations. This role will drive operational reinvention through digital tools, intelligent forecasting, and collaborative planning. By embedding data-driven strategies and agile replenishment processes, this manager will help translate various business unit goals into scalable, future-ready customer operations.

Key Responsibilities
  • Lead transformation of distributor order and inventory management processes to ensure frictionless fulfillment, adaptive supply chain solutions, and no-touch replenishment.
  • Champion strategic collaboration with Distributors and Business Units to co-create future-oriented solutions that unlock sales potential and elevate service performance.
  • Align seamlessly with Customer Operations and CD teams to embed transformation KPIs and accelerate operational excellence initiatives.
  • Analyze customer experience metrics (inventory health, service level, on-shelf availability) to identify performance gaps, and orchestrate cross-functional teams to implement breakthrough improvements.
Requirements
  • Bachelor's degree in Industrial Engineering, Logistics, or Business Management.
  • 5-7 years of relevant experience in Supply Chain, Business Partnering, and Customer Service.
  • Strong service orientation and excellent communication skills.
  • Customer-focused and results-oriented.
  • Critical thinker and highly analytical.
  • Proficient in MS Office (MS Excel and MS PowerPoint).
  • Knowledge in SAP is an advantage.
  • Knowledge in Power BI and Power Query is an advantage.
About Us

We are a diverse organization committed to equity, inclusion, and diversity to drive our business results and create a better future for our employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

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